Terms and Conditions

The Charisma card is not a cheque guarantee or credit card and must be used in accordance with the following conditions:

1. Card holders must

Reside in the Cheshire West and Chester District or work in the Cheshire West and Chester District

Be aged 14 or over;

Be on or have applied to go on, the Electoral Register

2. Applicants shall pay charges that are laid down by Cheshire West and Chester Council for the issue of cards and car parking permits. Refunds of charges will not be made for any surrendered card or permit. The card is not valid for use until it has been signed by the cardholder. Cards & permits will be invalid if altered or defaced.

3. Car parking permits are for use on the nominated vehicle only and are not transferable. The permit must be surrendered if a new one is required for a replacement vehicle. Car parking permits should be displayed in the near side lower corner of the vehicle windscreen.

4. On leaving the District, cards & car permits should be returned to Charisma, Place Marketing Unit. Cheshire West and ChesterCouncil, 4 Civic Way, Ellesmere Port, CH65 0BE. Cards are not transferable.

5. Cards & car parking permits remain the property of Cheshire West and Chester Council, which reserves the right to withdraw them if in breach of these terms & conditions. The Council also reserves the right to alter or withdraw the Charisma card scheme at any time without notice.

Please note – that receipt of discount will not affect your individual statutory rights as to the quality of goods or services provided. In advertising the availability of discount to residents using the Charisma card scheme the Council is neither endorsing a particular company or product nor giving any assurance as to the quality of the goods or services provided.

Businesses are entitled to alter their offer or withdraw their offer at any time without notifying card holders.

We will keep you informed as new companies join the scheme and any change of offers made. Your comments, suggestions or ideas are welcome.

Privacy Statement

Cheshire West and Chester Council respects the privacy of all site visitors and subsequently complies with all statutory data protection provisions applicable to England and Wales. The information you provide will be used by us to make improvements to Cheshire West and Chester  Council services. Information communicated via the Internet could be detected by third parties and any information you send to us is at your own risk.

We do not use cookies for collecting user information from the site and we will not collect any information about you except that specifically identified below.

This privacy policy only covers the Website at www.ourcharisma.com  links within this site to other websites are not covered by this policy.

Information submitted will be stored by the webmaster as an e-mail message and used to process any requests, it will be retained for a reasonable period. Where a business transaction is then enacted commercial records may be retained for up to seven years.

The processing of information collected via this site is not registered under the Data Protection Act, however the principles of fair processing will be applied and should you have any concern regarding collection, processing, storage or disclosure of information submitted via this website please contact the Council.

As any website is potentially available in many countries it is possible that information submitted to this site will be transmitted via servers and networks that are outside the UK.

In submitting information to this site the act of clicking on the submit button is taken as explicit consent to use of the information as described in this statement.

Since no authentication of visitors is provided on this site the Council cannot be held responsible for any acts of impersonation and will assume all information submitted is genuine unless there is reason to doubt its authenticity. Should you suspect that a false entry has been made using your identity please advise the Council and appropriate corrective action will be considered.